Senior Director of Operations

The Talent Shop is seeking a high-energy, results-driven Senior Director of Restaurant Operations to lead and elevate our multi-unit restaurant operations. This role is ideal for a strategic, hands-on leader who thrives in a fast-paced environment and is ready to drive operational excellence, maximize profitability, and enhance the guest experience.

Why Join our team?

• A growing, innovative hospitality group with a strong reputation for excellence

• Competitive salary + performance-based incentives

• A leadership team that values collaboration, innovation, and accountability

• A clear pathway for growth into an executive-level role

Key Responsibilities:

• Develop appropriate infrastructure, systems, and processes, setting high standards for effectiveness, accountability, and excellence

• Manage daily operations of multiple restaurant brands and ensure adherence to company standards

• Develop and execute strategic initiatives to drive sales growth, profitability, and guest satisfaction

• Lead, mentor, and develop General Managers and Operations Teams to build a culture of excellence

• Optimize cost-control measures, P&Ls, and financial performance

• Standardize and enhance operational procedures, service quality, and brand consistency

• Drive guest experience initiatives to elevate satisfaction and retention

• Develop and maintain relationships with vendors, ensuring maximum profitability and cost efficiency

• Ensure compliance with health, safety, and regulatory requirements

• Identify and implement technology and systems to improve restaurant performance

• Build high-performance teams, identify and coach up-and-coming leaders

• Increase profitability through implementing procedures to reduce costs, increase productivity, and promote sales

• Foster a culture of accountability, hospitality excellence, and employee development

What We’re Looking For:

• 5-7 years of experience in a similar leadership role, preferably in the restaurant or hospitality industry

• A bachelor’s degree in business or hospitality is strongly preferred

• Strong financial acumen, with expertise in budgeting, forecasting, and P&L management

• A hands-on, people-first leader who can build and develop high-performing teams

• A track record of scaling restaurant operations, driving efficiency, and enhancing profitability

• Ability to problem-solve, adapt quickly, and lead with innovation in a dynamic environment

• Experience implementing technology-driven solutions to enhance restaurant performance and guest experience

• Excellent communication, project management, and analytical skills

Location: [Hybrid Office, Field, & Remote Location]

Compensation: Competitive salary + performance-based incentives
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