Understanding the Unique Nature of This Role

The Ideal Candidate

• Has 2+ years of sales experience, preferably in membership sales, high-end sales or business development.
• Excels at building rapport, establishing trust and connecting with others through authenticity, empathy and genuine care.
• Is confident generating sales and training and coaching staff on sales best practices that drive results.
• Can work independently while collaborating effectively with ownership and other stakeholders.
• Anticipates business and team needs, takes initiative and strategically prioritizes tasks.
• Identifies opportunities for improvement and recommends thoughtful changes using sound judgment.
• Communicates professionally and personably in person, by phone, text and email.
• Demonstrates innovation, flexibility and comfort giving and receiving feedback.
• Thrives in a fast-changing, entrepreneurial environment and enjoys helping build and improve a growing business.
• Creates a welcoming, supportive culture grounded in service, empathy, integrity, excellence and teamwork.
• Has a passion for health and wellness and for making a positive difference in clients’ lives.
• Is highly organized, proficient in data management, and able to prioritize work and meet deadlines.
• Is professional, punctual, reliable and detail-oriented.
• Builds strong relationships with coworkers, clients, business partners and the local community.
• Is proficient with computers and business software, including Excel or Google Sheets and Google Docs, and can quickly learn new CRM and studio-management systems.
• Can be on-site quickly, at times on short notice, to help engage and convert prospective clients.
• Takes ownership, removes roadblocks and drives work to completion.

Key Responsibilities

• Drive membership sales through consistent lead follow-up and an approachable sales process that educates, informs and builds trust.
• Generate new leads through community outreach, grassroots marketing, pop-up events and local business partnerships.
• Hire, train and coach the team, leading with care and empathy while maintaining clear expectations and accountability.
• Manage daily studio operations, staff scheduling and appointment utilization to maximize productive schedules.
• Build strong member relationships, support retention, resolve concerns and de-escalate customer issues through attentive, personalized service.
• Track sales and operational results and work with ownership to identify opportunities and improve performance.
• Maintain a hands-on presence at the front desk, personally contributing to sales while supporting the broader team.

Our Culture

• Set the multiyear operational vision and annual priorities for catering and commissary operations; own budgets, forecasts, capital priorities, and productivity targets.
• Establish KPIs across service, quality, safety, labor, cost, and event execution; drive corrective action and present results, risks, and recommendations to executive leadership.
• Organizational Leadership & Workforce Planning
• Lead through managers and functional leaders, building leadership capability, succession plans, and a culture of accountability across Culinary, Sales, Events, Finance, HR, and restaurant operations
• Serve as the senior escalation point for complex operational issues and business continuity risks; assess staffing needs and develop team structure across driver, warehouse, and receiving teams. Commissary Programming & Event Operations 
• Set operating strategy and governance for all events and programming; coordinate production, sales, warehouse, and event teams to align logistics across simultaneous events.
• Partner with culinary leadership on pack out execution, improving workflows to reduce errors and maximize use of facility space. Logistics, Fleet & Facilities
• Direct routing, dispatch, scheduling, and delivery performance as well as oversee fleet utilization, maintenance, and compliance.
• Own facilities strategy, capital roadmap, and vendor management for the property, ensuring it remains safe, functional, and code-compliant. Purchasing, Inventory & Beverage Program
• Set sourcing and purchasing strategy for non-food operational categories; manage vendor performance, contracts, par levels, and cost control.
• Oversee catering beverage operations, inventory, and ABC licensing compliance across Virginia, Washington D.C., and Maryland. Safety, Compliance & Systems
• Maintain OSHA and safety compliance across facility and fleet operations; lead audits, incident reporting, and corrective action plans
• Oversee operational platforms ensuring data integrity, and identify gaps to implement tools, integrations, and SOPs that improve efficiency.
• Perform other duties as assigned. Qualifications and Capabilities
• Ten or more years of progressively responsible operations leadership experience in food and beverage, catering, hospitality, commissary, or distribution, including oversight of multiple functions or locations.
• Proven ownership of operating budgets, forecasts, capital planning, and performance metrics, with demonstrated expertise in logistics, fleet management, facilities, purchasing, and vendor management.
• Proven success leading through managers, developing succession pipelines, and influencing executives and cross-functional stakeholders.
• Working knowledge of OSHA requirements and a track record of building accountable, safety-focused, service-oriented teams.
• Strong command of operational systems, data reporting, and process improvement, with exceptional organizational and communication skills.
• Sound judgment and decisiveness under shifting priorities, with availability to work varied hours, including evenings and weekends, based on event schedules.
• Ability to speak, read, write, and understand the primary language(s) used in the workplace.

• Competitive Salary and bonus plan
• Medical, dental and vision insurance
• 401K
• Paid Time Off and Paid Holidays (Thanksgiving and Christmas)
• Employee Shift Meal while at work
• Employee dining discount
• Health Savings Account
• Employer paid Life Insurance and Long-Term Disability Insurance · Short Term Disability Insurance
• Employee Assistance Program

• Direct and supervise employees while executing and maintaining standards and operational excellence
• Support the management team in all aspects of operations
• Model hospitality and excellent guest experience instilling service standards for the team
• Interview, train and develop staff building a positive work environment
• Actively coach and counsel employees to include documentation when appropriate
• Ensure effective front of house scheduling so that staffing needs are met, and labor costs are controlled
• Collaborate with BOH team to execute safety and sanitation standards
• Other duties as assigned

• College Degree preferred
• 2+ years in a senior restaurant management role
• Working knowledge of restaurant systems and Microsoft Office suite
• Aptitude to understand, interpret and positively impact financials
• Ability to hire, train, develop and lead a diverse workforce
• Ability to form relationships and communicate respectfully, and effectively with peers, leadership, and staff
• Must be able to work extended hours when business need necessitate
• Must be able to stand for extended periods of time and lift up to 100 pounds

Job Description

• Competitive Salary and bonus plan
• Medical, dental and vision insurance
• 401K
• Paid Time Off and Paid Holidays (Thanksgiving and Christmas)
• Employee Shift Meal while at work
• Employee dining discount
• Health Savings Account
• Employer paid Life Insurance and Long-Term Disability Insurance · Short Term Disability Insurance
• Employee Assistance Program

• Direct and supervise employees while executing and maintaining standards and operational excellence
• Support the management team in all aspects of operations
• Model hospitality and excellent guest experience instilling service standards for the team
• Interview, train and develop staff building a positive work environment
• Actively coach and counsel employees to include documentation when appropriate
• Ensure effective front of house scheduling so that staffing needs are met, and labor costs are controlled
• Collaborate with BOH team to execute safety and sanitation standards
• Other duties as assigned

• College Degree preferred
• 2+ years in a senior restaurant management role
• Working knowledge of restaurant systems and Microsoft Office suite
• Aptitude to understand, interpret and positively impact financials
• Ability to hire, train, develop and lead a diverse workforce
• Ability to form relationships and communicate respectfully, and effectively with peers, leadership, and staff
• Must be able to work extended hours when business need necessitate
• Must be able to stand for extended periods of time and lift up to 100 pounds

A premier, high-volume restaurant and entertainment venue in the heart of Washington, DC is seeking an experienced General Manager to lead one of the city's most dynamic hospitality operations. This is an opportunity for a proven leader who thrives in fast-paced, guest-focused environments and has a track record of driving operational excellence, financial performance, and team development on a large scale.

The ideal candidate brings the leadership presence, business acumen, and hospitality instincts necessary to oversee a complex operation serving thousands of guests weekly while maintaining exceptional service standards and a culture of accountability.

Relocation assistance is available for qualified candidates.

Why This Opportunity Stands Out

Exceptional Benefits & Rewards

• Competitive base salary plus performance-based quarterly bonus opportunities
• Company-funded retirement pension program
• Immediate 401(k) participation
• Comprehensive medical, dental, vision, life, and disability coverage
• Telemedicine and wellness resources
• Tuition reimbursement and professional development programs
• Generous paid time off and leave benefits
• Employee assistance programs for financial, legal, and wellness support
• Complimentary dining privileges and shift meals
• Employee discount programs
• Charitable matching contributions
• Flexible five-day workweek

Culture & Career Growth

• Established and financially strong organization
• Respectful, people-first culture built on professionalism and hospitality
• Significant opportunities for career advancement and leadership development
• Best-in-class training and support resources

Key Responsibilities

Leadership & Guest Experience

• Set the tone for a hospitality-driven culture that consistently delivers memorable guest experiences.
• Lead a large, multi-outlet operation spanning lunch, dinner, brunch, bar, private dining, and special-event business.
• Ensure exceptional service standards are maintained during high-volume periods.
• Serve as a visible floor presence, engaging guests and resolving issues proactively.
• Build strong relationships with regular guests, community partners, and team members.

Team Development

• Recruit, hire, train, coach, and develop managers and hourly team members.
• Foster a culture of accountability, engagement, and continuous improvement.
• Conduct performance reviews and create development plans for leadership staff.
• Lead regular management meetings focused on execution, training, and operational priorities.
• Champion employee retention and succession planning efforts.

Financial & Operational Leadership

• Maintain full ownership of restaurant financial performance, including:
  • Revenue growth
  • Labor management
  • Cost of goods controls
  • Operating profitability
  • Forecasting and budgeting
• Analyze business trends and implement strategies to drive sales and efficiency.
• Ensure all operational systems, procedures, and standards are executed consistently.

Culinary & Operational Partnership

• Collaborate closely with culinary leadership to ensure seamless front- and back-of-house execution.
• Support menu rollouts, inventory management, and cost-control initiatives.
• Maintain the highest standards of food safety, sanitation, and workplace safety.
• Lead efforts to improve service quality, operational efficiency, and guest satisfaction.

Qualifications

Required Experience

• Minimum of 3 years of successful experience as a General Manager in a large-scale, high-volume restaurant environment.
• Experience leading operations with:
  • 500+ guest capacity
  • 150+ team members
  • $14M+ in annual revenue
• Demonstrated success managing complex hospitality operations while maintaining elevated service standards.

Desired Skills & Attributes

• Strong leadership presence with the ability to inspire and motivate large teams.
• Proven expertise in P&L management, budgeting, labor planning, and cost controls.
• Outstanding communication and interpersonal skills.
• Exceptional guest-service orientation and attention to detail.
• Ability to make confident decisions in a fast-paced environment.
• Passion for developing talent and building high-performing teams.
• Hands-on leadership style with a strong operational mindset.
• Commitment to excellence, accountability, and continuous improvement.

Ideal Candidate Profile

This role is best suited for a seasoned hospitality leader who combines polished guest-facing skills with strong business discipline. The successful candidate understands how to balance culture, service, and profitability while leading a large team through the demands of a high-volume operation. They are equally comfortable driving financial results, coaching managers, and greeting guests during the busiest shifts.

If you have experience leading large, upscale restaurant operations and are ready to take ownership of a flagship hospitality destination, we'd love to hear from you.